Full Name: Andres Gomez
Email: andxxxxxxx@xxxx.com
Complaint Title: Poor Customer Service
Message: On April 8 at the King Street location, the service was rude. I asked for clarification on a promotion and the staff replied disrespectfully. As a regular customer, I felt mistreated. I expect a formal apology and better staff training.

Full Name: Laura Martinez
Email: lxxxxxxxx@xxxxx.com
Complaint Title: Incorrect Order via App
Message: On April 10, I placed an order through the app (order #56392) and received the wrong items. I ordered a bagel with cream cheese and a medium coffee, but received a croissant and tea instead. I paid for items I didn’t receive. I request a refund or store credit.

Full Name: Carla Rodriguez
Email: carxxxxxxxxx@xxxxxxx.com
Complaint Title: Spoiled Product
Message: On April 9 I bought a blueberry muffin that had mold on it. I’ve attached photos. It was purchased at the Bay St location. This is a serious health risk. I demand an explanation and a full refund immediately.

Full Name: Felipe Torres
Email: ftorresxxxxxx@xxxxxx.com
Complaint Title: Excessive Wait Time
Message: I waited over 20 minutes for a coffee at the Robson St location on April 11 at 8:30 AM. Only two employees were working and the line was very long. This is unacceptable during peak hours. Please improve morning shift staffing

Full Name: Mariana Silva
Email: marxxxxx@xxx.com
Complaint Title: Double Charge
Message: On April 7, I was charged twice for a single order (ticket #48839). When paying by card, the system showed an error, but the charge went through twice. I need a refund for the extra charge. I have a bank statement available if needed.

Full Name: Nicolás Herrera
Email: nicxxxxxxxxx@xxxxx.com
Complaint Title: Incorrect Roaming Charges
Message: On April 3, I received my monthly bill with a $78 roaming charge, even though I had mobile data turned off and did not use the phone outside the country. I contacted customer service but received no clear explanation. I request an urgent review of my bill and a refund of the incorrect charge. As a customer of over 5 years, I expect a prompt resolution and better service.

Full Name: Valeria Cruz
Email: valexxxxxxx@xxxxx.com
Complaint Title: Unstable Home Internet
Message: For the past two weeks, my home internet has been cutting out constantly, affecting my remote work. I’ve called several times and was only told to restart the modem, which doesn’t solve the issue. I’m paying for a stable service that I’m not receiving. I request a technician visit and compensation for the days with poor connectivity.

Full Name: Tomás Méndez
Email: tomasmxxxxxxx@xxxxxx.com
Complaint Title: Poor In-Store Service
Message: On April 10, I visited the Bell store at Rideau Centre to change my plan. The staff was rude and didn’t offer any assistance. I felt ignored and even overheard mocking remarks. This is not the level of service I expect from Bell. I request a formal apology and action regarding the behavior of the staff involved.

Full Name: Sofía Navarro
Email: sofxxxx@xxx.com
Complaint Title: Unauthorized Plan Cancellation
Message: On April 7, I received a notification that my mobile plan was canceled without my request. I called customer service, and they couldn’t explain why. I am now without service and access to my number. I need my plan to be reactivated immediately and request compensation for this unjustified interruption.

Full Name: Esteban Ríos
Email: estexxxxxxx@xxxxx.com
Complaint Title: Wrong Equipment Charge
Message: My latest bill includes a charge for a device I returned over a month ago, with return confirmation number #D239812. I followed all the return steps, yet Bell is billing me as if I never sent it back. I request the immediate removal of this charge and a correct update to my account.

Full Name: Camila Ortega
Email: caxxxxx@xxxxx.com
Complaint Title: Prolonged Internet Outage
Message: Since April 5, I’ve had no internet service at home. I’ve called tech support several times and only get vague responses saying they’re “working on it,” with no estimated resolution. I work from home and this has seriously impacted my productivity. I demand a prompt resolution and financial compensation for the days without service.

Full Name: Diego Salas
Email: dixxxxxxxx@xxxx.com
Complaint Title: Double Billing
Message: I received two invoices for the same billing period in April. One was debited from my bank account and the other still appears as pending. I’ve tried contacting billing support without success. I request that this error be reviewed, the duplicate charge canceled, and my account status clarified.

Full Name: Juliana Meza
Email: julxxxxxxx@xxxxx.com
Complaint Title: Internet Speed Below Contract
Message: I subscribed to a 1 Gbps internet plan but never receive more than 100 Mbps, even with a wired connection. I’ve run multiple tests and have screenshots as proof. I’m not getting what I pay for. I request that my line be checked and that I be compensated for the poor service.

Full Name: Sebastián Luna
Email: slunaxxxxx@xxxxx.com
Complaint Title: Unauthorized Plan Change
Message: On April 8, I noticed my plan had been changed without my authorization. I’m being charged more and don’t have the benefits I previously had. I didn’t request or approve any change. I demand my original plan be reinstated and the overcharge refunded. I expect a swift resolution.

Full Name: Renata Fuentes
Email: renaxxxxxxx@xxxx.com
Complaint Title: Inefficient Customer Service
Message: I’ve called technical support four times about an issue with my mobile line. Every time I’m transferred to another department and nothing gets resolved. I have to repeat my issue over and over again. This level of service is unacceptable. I request that a qualified agent contact me directly to fix the problem once and for all.

Full Name: Emily Thompson
Email: emilxxxxxxxxx@xxxxxx.com
Complaint Title: No Response from Customer Service
Message: I’ve been trying to reach customer service for over a week with no success. I called three times, waited over 40 minutes each time, and nobody answered. I also submitted an online form and never received a reply. This is unacceptable service. I demand someone contact me as soon as possible to resolve my issue.

Full Name: Jason Miller
Email: jasxxxxxxxxx@xxxx.com
Complaint Title: Conflicting Information from Agents
Message: I spoke with three different Telus agents regarding a plan change, and each gave me different answers. I now have no idea what my current plan includes. This inconsistency is unprofessional. I ask that a supervisor contact me and confirm my plan details in writing to avoid further confusion.

Full Name: Sarah Mitchell
Email: saxxxxxxxx@xxxxx.com
Complaint Title: Rude and Unhelpful Phone Agent
Message: On April 9, I called Telus customer service about a billing issue. The representative I spoke with was impatient, kept interrupting me, and was overall dismissive. My concern wasn’t resolved, and I was left frustrated. I expect a formal apology and that this behavior be addressed properly.

Full Name: Ryan Campbell
Email: ryxxxxxxxxx@xxxxx.com
Complaint Title: Poor Experience with Live Chat
Message: I tried using the Telus live chat to dispute a charge, but the agent kept sending scripted replies and didn’t help at all. After nearly 45 minutes, the chat ended without a solution. I’m extremely disappointed. Please follow up directly to resolve this matter and improve the quality of your support.

Full Name: Ashley Brooks
Email: ashlxxxxxxxxxx@xxxxxxxx.com
Complaint Title: Unprofessional In-Store Experience
Message: I went to the Telus store in Eaton Centre to reactivate my mobile account. The staff were inattentive, unhelpful, and told me to call support instead of assisting me. I felt dismissed and disrespected. I request an official response and that proper customer service training be given at that location.